
Zaxbys
Zaxbys Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zaxbys has 2.0 star rating based on 506 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Zaxbys to a friend or colleague.
- Rating Distribution
Pros: Good food, No pros, Good food most of the time.
Cons: Bad management, Lousy customer service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zaxbys has 2.0 star rating based on 506 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Zaxbys to a friend or colleague.
- Rating Distribution
Pros: Good food, No pros, Good food most of the time.
Cons: Bad management, Lousy customer service, Terrible customer service.Recent recommendations regarding this business are as follows: "I guess don’t go to a zaxbys in the whole state of South Carolina it your craving a milkshake", "If you continue to go to Zaxby's in Union, SC, make sure to inspect the order before leaving.", "Please check your orders before leaving because if you don’t you will be disappointed if you come to the Roanokerapids,nc Zaxbys", "Don’t order from zaxbys", "dont go here".
Most users ask Zaxbys for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews











































Laurinburg 38403
Order 22437****
Manager was indifferent about a missing the slaw from my order. My online was charged 11.20 for a full meal.
I tried to call the restaurant for 3 /2 hours. She told me the only thing that could be done was to give me the missing slaw. What was I suppose to do with the slaw?
I asked for an adjustment and I was told that could not be done. I feel that I am owed some type of satisfaction.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: To get my w-2s it was sent to the wrong address
Company fixed the issue and I have been provided with full refund. I need u to send a copy of my w-2s to my email address.
I need my EIN number for my W2. I did not receive it.
I don't even know what the amount on the W2 is.
I need help. I need to talk to somebody so I can get help retrieving my W-2s that were sent to the wrong address on file.
Preferred solution: I will like to at my W2 and my EIN number i need to talk to somebody
User's recommendation: Need to talk to somebody

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: To get my w-2s it was sent to the wrong address
Company fixed the issue and I have been provided with full refund.
I need help to get my W2
I had quit the job and move from the address that I was staying in it never got my w-2 and I need my EIN number so I can file my taxes so can you please help me ,...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |False advertisement
I am extremely upset. I advise against using Uber Eats, as they false advertise!
I placed an order through them for Zaxby's. They had a deal: buy one, get one free on 5-piece chicken tenders. Nowhere on the promo did it indicate that it was for in-store purchases only! Otherwise, I would not have placed the order.
However, by the time I made calls to Zaxby's corporate number and Grubhub's corporate number, trying to cancel my order, they informed me that I would still be charged 26 dollars even if I did cancel. This is unacceptable!
Nobody wants to assist me or offer a refund, so I feel like I've been duped. I vow never to order from Zaxby's or Uber Eats ever again!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My order is always wrong!
I ordered a plate of four chicken fingers with coldslaw, no fries as usual. Chicken fingers are always hard and cold.
The chicken must be leftovers from yesterday. Today's toast had one side cut off, which is not a whole piece of toast. I do not want fries, so I always ask for all coldslaw, no potatoes. When I opened the bag at home to eat, there were all potatoes, four small chicken fingers that were hard as bricks.
A sauce is not large enough for four fingers, even when small, if people like to dip each bite. Two containers of sauce should go with four chicken fingers at Zaxbys. I had all fries and no slaw, as I requested all slaw, which was on the order for the employees to see if they could read.
I didn't return the order four out of six times, but I have returned it two times, and today was one of those times. Am I the only customer who doesn't get the correct orders
User's recommendation: If you continue to go to Zaxby's in Union, SC, make sure to inspect the order before leaving.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Old cold ff chicken was old and tough
This was the worst trip to Zaxby's ff gross bread hard as my head I reached out but only one reply cole slaw was so hot food poison for sure yuck please help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: About my paycheck
Company fixed the issue and I have been provided with apology. They pay me the hours they owe me, but I wasn't happy it took so long even though it was there fault on there end.
Haven't received my pay check from zabaxy's were I work there and being trying to get for almost three months t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bad food
I ordered 3 traditional wings and things. My wings were not fresh, and my tenders weren't dipped in the sauce I asked for.
I tried calling them two days in a row, but nobody answered the phone. I'm really upset because I spent a good amount of money, and my food wasn't right at all.
I hope customer service can fix this problem for me. I really like Zaxby's.
- Good food if cooked right
- Always remember to check your food
Preferred solution: Full refund
User's recommendation: Please check your orders before leaving because if you don’t you will be disappointed if you come to the Roanokerapids,nc Zaxbys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible customer service at the store
The customer service just from ordering my food was rude then to not fresh and missing items was unacceptable then called to speak to with manager who was rude as well I will never go back to that location I just want my refund
- Good food if cooked right
- If you have someone who is respectful
- Customer service and stale food
Preferred solution: Full refund
The new milkshake adds
My friend and I were craving the new milkshakes so badly for some reason today, we went to 7 locations and none of them had milkshakes, I know it sounds insane going to that many but we were determined. The two in rock hill, York, fort mill, richburg, Lancaster, and Indian land all didnt have them.
Why are they advertising it when literally none of them have it. We felt so defeated lol, thats gotta be unacceptable man.
User's recommendation: I guess don’t go to a zaxbys in the whole state of South Carolina it your craving a milkshake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Because I didn't get paid yet
I need to get paid I need some help to get a hold of payroll so I can get my money bc payroll said they sent it out okay they did but the account I put sent it back so now I need them to send it back to the account I changed it t too
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Screw in food order
My granddaughter ordered the cheesecake bites and included in the box of cheesecake bites was a rusted screw
- Delicious
- Screws in your food
Preferred solution: Full refund
User's recommendation: Check your food order before consuming
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Missing order
Wrong location and wouldnt send refund and ignored my calls, assistant got in touch with local manager and got me my refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |A rude manager at the gulf shores Al store she was just very rude and disrespectful and needs disciplinary action!
I called and asked what time my nephew's orientation was because he was busy, and she said, 'Well, for one, why is he not calling, and two, it's at two o'clock, and he better have his paperwork done if he thinks he will attend my orientation.' I'm sorry, but you do not talk to your new employees or anyone that way. That's just very unprofessional and uncalled for.
Preferred solution: Free meal and for her to have to have disciplinary action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They refused to take my order
I called the store to place a order they refused to take my order.Said it had to be over 50.00 They wont give me a phone number to call an complain
User's recommendation: dont go here
I Did
My Name is Mary Lemoine, and I was being Hired for Assistance Manager in Denham Springs, LA 70726? I called and I was told that I did not have a Job? Can you please Call?
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