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Zaxbys

Zaxbys

www.zaxbys.com
What is your customer experience with Zaxbys?

Zaxbys Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Zaxbys has 2.0 star rating based on 506 customer reviews. Consumers are mostly dissatisfied.

  • 17% of users would likely recommend Zaxbys to a friend or colleague.

  • Rating Distribution
  • Pros: Good food, No pros, Good food most of the time.
    Cons: Bad management, Lousy customer service, Terrible customer service.

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Media from reviews

Zaxbys - False advertisement
Zaxbys - False advertisement - Image 2Zaxbys - To get my w-2s it was sent to the wrong addressZaxbys - To get my w-2s it was sent to the wrong addressZaxbys - Screw in food orderZaxbys - Manager complaintZaxbys - Manager complaint - Image 2
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Top Zaxbys Reviews

Positive Review

"Bad food"

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I ordered 3 traditional wings and things. My wings were not fresh, and my tenders weren't dipped in the sauce I asked for. I tried calling them two days in a...

Critical Review

"Old cold ff chicken was old and tough"

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This was the worst trip to Zaxby's ff gross bread hard as my head I reached out but only one reply cole slaw was so hot food poison for sure yuck please help

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Anonymous
map-marker Laurinburg, North Carolina

Laurinburg 38403

Order 22437****

Manager was indifferent about a missing the slaw from my order. My online was charged 11.20 for a full meal.

I tried to call the restaurant for 3 /2 hours. She told me the only thing that could be done was to give me the missing slaw. What was I suppose to do with the slaw?

I asked for an adjustment and I was told that could not be done. I feel that I am owed some type of satisfaction.

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Resolved
Bloodytay H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Columbia, South Carolina

Resolved: To get my w-2s it was sent to the wrong address

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Zaxbys - To get my w-2s it was sent to the wrong address
Contains 1 confidential file for company representatives
Updated by user Feb 08, 2025

Company fixed the issue and I have been provided with full refund. I need u to send a copy of my w-2s to my email address.

Original review Feb 03, 2025

I need my EIN number for my W2. I did not receive it.

I don't even know what the amount on the W2 is.

I need help. I need to talk to somebody so I can get help retrieving my W-2s that were sent to the wrong address on file.

View full review
Loss:
$5000

Preferred solution: I will like to at my W2 and my EIN number i need to talk to somebody

User's recommendation: Need to talk to somebody

Resolved
Bloodytay H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Bellevue, Washington

Resolved: To get my w-2s it was sent to the wrong address

Zaxbys - To get my w-2s it was sent to the wrong address
Contains 1 confidential file for company representatives
Updated by user Feb 07, 2025

Company fixed the issue and I have been provided with full refund.

Updated by user Feb 04, 2025

I need help to get my W2

Original review Feb 03, 2025

I had quit the job and move from the address that I was staying in it never got my w-2 and I need my EIN number so I can file my taxes so can you please help me ,...

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Brandi C Pgl

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Verified Reviewer
| map-marker Evansville, Indiana

False advertisement

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Zaxbys - False advertisement
Zaxbys - False advertisement - Image 2

I am extremely upset. I advise against using Uber Eats, as they false advertise!

I placed an order through them for Zaxby's. They had a deal: buy one, get one free on 5-piece chicken tenders. Nowhere on the promo did it indicate that it was for in-store purchases only! Otherwise, I would not have placed the order.

However, by the time I made calls to Zaxby's corporate number and Grubhub's corporate number, trying to cancel my order, they informed me that I would still be charged 26 dollars even if I did cancel. This is unacceptable!

Nobody wants to assist me or offer a refund, so I feel like I've been duped. I vow never to order from Zaxby's or Uber Eats ever again!

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Zulema Rat

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Verified Reviewer
| map-marker Charlotte, North Carolina

My order is always wrong!

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I ordered a plate of four chicken fingers with coldslaw, no fries as usual. Chicken fingers are always hard and cold.

The chicken must be leftovers from yesterday. Today's toast had one side cut off, which is not a whole piece of toast. I do not want fries, so I always ask for all coldslaw, no potatoes. When I opened the bag at home to eat, there were all potatoes, four small chicken fingers that were hard as bricks.

A sauce is not large enough for four fingers, even when small, if people like to dip each bite. Two containers of sauce should go with four chicken fingers at Zaxbys. I had all fries and no slaw, as I requested all slaw, which was on the order for the employees to see if they could read.

I didn't return the order four out of six times, but I have returned it two times, and today was one of those times. Am I the only customer who doesn't get the correct orders

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User's recommendation: If you continue to go to Zaxby's in Union, SC, make sure to inspect the order before leaving.

Resolved
Kelly R Sma

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Verified Reviewer
| map-marker Tampa, Florida

Resolved: Old cold ff chicken was old and tough

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This was the worst trip to Zaxby's ff gross bread hard as my head I reached out but only one reply cole slaw was so hot food poison for sure yuck please help

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Resolved
Kaniah Itq

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Verified Reviewer
| map-marker Anniston, Alabama

Resolved: About my paycheck

Updated by user May 22, 2025

Company fixed the issue and I have been provided with apology. They pay me the hours they owe me, but I wasn't happy it took so long even though it was there fault on there end.

Original review May 07, 2025

Haven't received my pay check from zabaxy's were I work there and being trying to get for almost three months t

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Ebony M Uqo

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Verified Reviewer
| map-marker Roanoke Rapids, North Carolina

Bad food

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I ordered 3 traditional wings and things. My wings were not fresh, and my tenders weren't dipped in the sauce I asked for.

I tried calling them two days in a row, but nobody answered the phone. I'm really upset because I spent a good amount of money, and my food wasn't right at all.

I hope customer service can fix this problem for me. I really like Zaxby's.

View full review
Loss:
$49
Pros:
  • Good food if cooked right
Cons:
  • Always remember to check your food

Preferred solution: Full refund

User's recommendation: Please check your orders before leaving because if you don’t you will be disappointed if you come to the Roanokerapids,nc Zaxbys

Amazing Nhs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lancaster, South Carolina

Terrible customer service at the store

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The customer service just from ordering my food was rude then to not fresh and missing items was unacceptable then called to speak to with manager who was rude as well I will never go back to that location I just want my refund

View full review
Loss:
$14
Pros:
  • Good food if cooked right
  • If you have someone who is respectful
Cons:
  • Customer service and stale food

Preferred solution: Full refund

Anonymous
map-marker Charlotte, North Carolina

The new milkshake adds

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My friend and I were craving the new milkshakes so badly for some reason today, we went to 7 locations and none of them had milkshakes, I know it sounds insane going to that many but we were determined. The two in rock hill, York, fort mill, richburg, Lancaster, and Indian land all didnt have them.

Why are they advertising it when literally none of them have it. We felt so defeated lol, thats gotta be unacceptable man.

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User's recommendation: I guess don’t go to a zaxbys in the whole state of South Carolina it your craving a milkshake

Albertus Ivm

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Verified Reviewer
| map-marker Jacksonville, Florida

Because I didn't get paid yet

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I need to get paid I need some help to get a hold of payroll so I can get my money bc payroll said they sent it out okay they did but the account I put sent it back so now I need them to send it back to the account I changed it t too

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Savannah W Nkr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spartanburg, South Carolina

Screw in food order

Zaxbys - Screw in food order
Contains 1 confidential file for company representatives

My granddaughter ordered the cheesecake bites and included in the box of cheesecake bites was a rusted screw

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Loss:
$7
Pros:
  • Delicious
Cons:
  • Screws in your food

Preferred solution: Full refund

User's recommendation: Check your food order before consuming

Charice Anh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

Missing order

Wrong location and wouldnt send refund and ignored my calls, assistant got in touch with local manager and got me my refund

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Jonathan P Kjs

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Verified Reviewer
| map-marker Gulf Shores, Alabama

A rude manager at the gulf shores Al store she was just very rude and disrespectful and needs disciplinary action!

I called and asked what time my nephew's orientation was because he was busy, and she said, 'Well, for one, why is he not calling, and two, it's at two o'clock, and he better have his paperwork done if he thinks he will attend my orientation.' I'm sorry, but you do not talk to your new employees or anyone that way. That's just very unprofessional and uncalled for.

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Preferred solution: Free meal and for her to have to have disciplinary action

sue G Vve

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Verified Reviewer
| map-marker Springfield, Tennessee

They refused to take my order

I called the store to place a order they refused to take my order.Said it had to be over 50.00 They wont give me a phone number to call an complain

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User's recommendation: dont go here

Stevon Zvh
map-marker Daphne, Alabama

I Did

My Name is Mary Lemoine, and I was being Hired for Assistance Manager in Denham Springs, LA 70726? I called and I was told that I did not have a Job? Can you please Call?

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