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Contact Zaxbys Customer Service

Zaxbys Phone Numbers and Emails

Toll-Free Number:

  • (866) 892-9297
Call customer service
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Customer Service:

  • (662) 561-0338
    Batesville, MS
  • (318) 584-7117
    Bossier City, LA
  • (270) 796-8300
    Bowling Green, KY
  • (270) 846-0000
    Bowling Green, KY
  • (706) 517-4000
    Chatsworth, GA
  • (931) 552-7141
    Clarksville, TN
  • (573) 442-2525
    Columbia, MO
  • (386) 943-8166
    Deland, FL
  • (615) 441-3636
    Dickson, TN
  • (270) 982-5222
    Elizabethtown, KY
  • (334) 616-6220
    Eufaula, AL
  • (317) 576-9700
    Fishers, IN
  • (502) 695-0060
    Frankfort, KY
  • (864) 968-0701
    Greer, SC
  • (601) 264-5254
    Hattiesburg, MS
  • (256) 828-7186
    Hazel Green, AL
  • (281) 955-8865
    Houston, TX
  • (317) 672-2471
    Indianapolis, IN
  • (870) 739-4888
    Jonesboro, AR
  • (913) 299-8803
    Kansas City, KS
  • (816) 439-5552
    Kansas City, MO
  • (817) 741-8810
    Keller, TX
  • (615) 449-4566
    Lebanon, TN
  • (502) 271-6990
    Louisville, KY
  • (502) 742-8600
    Louisville, KY
  • (501) 525-4144
    Marion, AR
  • (318) 537-9126
    Monroe, LA
  • (405) 703-2186
    Moore, OK
  • (615) 758-4995
    Mount Juliet, TN
  • (615) 867-7773
    Murfreesboro, TN
  • (812) 725-7484
    New Albany, IN
  • (801) 393-4742
    Ogden, UT
  • (913) 747-4277
    Olathe, KS
  • (913) 538-4131
    Overland Park, KS
  • (918) 928-4242
    Owasso, OK
  • (501) 833-9777
    Paragould, AR
  • (972) 744-9634
    Richardson, TX
  • (252) 533-2589
    Roanoke Rapids, NC
  • (318) 202-5862
    Ruston, LA
  • (801) 572-5851
    Sandy, UT
  • (919) 777-7269
    Sanford, NC
  • (662) 301-8538
    Senatobia, MS
  • (870) 972-8220
    Sherwood, AR
  • (281) 907-6567
    Spring, TX
  • (417) 368-0423
    Springfield, MO
  • (615) 384-9611
    Springfield, TN
  • (214) 469-1745
    The Colony, TX
  • (864) 834-5099
    Travelers Rest, SC
  • (918) 893-2277
    Tulsa, OK
  • (405) 603-8190
    Warr Acres, OK
  • (660) 422-5631
    Warrensburg, MO
  • (318) 512-4183
    West Monroe, LA
  • (801) 297-1704
    West Valley, UT
  • (770) 867-7700
    Winder, GA
  • (863) 875-9499
    Winter Haven, FL

Zaxbys Emails:

Accessibility
Events/ Guest Relations
Media
Marketing Inquiries, Press Inquiries
Is this your business?

How to Contact Zaxbys Customer Service?

Most Popular Number:

(866) 892-9297
Total calls: 2 767 Issues resolved: 48 Last call: Jun 13, 2025
author avatar
PissedConsumer Reporter

You can reach Zaxby's customer service by calling their phone number, which is 1-866-892-9297. Zaxby’s customer service hours are from 10 AM to 9:30 PM ET, throughout the week. During these operation hours, you can get in touch with a live Zaxby customer service representative and have your issues resolved right away.

You can also get updates about Zaxby’s by following them on their social media platforms such as Facebook, Instagram, Twitter, and TikTok.

Zaxby's, an American chain of fast casual restaurants, specializes in a delectable menu featuring chicken wings, chicken fingers, sandwiches, and salads. Alongside their mouthwatering offerings, Zaxby's corporate office is available to assist you throughout the week, operating from Monday to Sunday.

Their business hours start from 10 AM ET and extend until 9:30 PM ET. Whether you have inquiries, concerns, or any other business-related matters, you can reach out to their corporate office during these specified hours.

If you require sending your complaints to Zaxby’s Corporate office, you can directly send a correspondence to Zaxby’s corporate offices’s mailing address, which is 1040 Founders Boulevard Suite 100 Athens, GA 30606.

While sending your complaints, make sure you include all your details and also input the particular franchise location where you are having issues. The Zaxbys website also features an online contact form, which you can use to send in your complaints and feedback about Zaxbys.

Zaxbys Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Zaxbys Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    80% phone 20% email
  • The best phone number to call Zaxbys is 8668929297. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 39% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 3 minutes.

  • Be prepared for the call as Zaxbys may ask you for the following information to identify you as a customer: email, first and last name or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Zaxbys Website:

Zaxbys Help Center:

Corporate Office Address:

Zaxby’s Franchising LLC
1040 Founders Blvd
Athens, Georgia 30606
United States

Other Info (opening hours):

Other Locations:

9400 S Highland Dr

Sandy, UT 84093



2035 N 109 St

Kansas City, KS 66109



6995 S Mingo Rd

Tulsa, OK 74133


More contact details

Zaxbys Customer Service Reviews

1.4 / 5
Bad
Amazing Nhs
Terrible customer service at the store
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The customer service just from ordering my food was rude then to not fresh and missing items was unacceptable then called to speak to with manager who was rude as well I will never go back to that location I just want my refund

Lincoln Yiw
Seriously taken
stars-rating stars-rating stars-rating stars-rating stars-rating
4.3

I couldn't get over the male response.He was very thorough and patient however if I 3 the customer and it's your business what is your role in the matter. The individual then hang up me
If you ever take me and the other customers safety serious please contact your local police department and have them to trave it to Sumter county 925 Miller Road Apt N7 in hollow space between and you would have seen how safe it wasn't

Patty C Pes
Poor and Rude Customer Service Ever Experienced!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Hello, my name is Patty Cortez. I'm a customer who loves Zaxbys.

Today at 4:37pm, I had a terrible experience at Zaxbys, location 3724 MUNDY MILL RD OAKWOOD, GA 30566. The young lady who serves the plates out to the customers' orders forgot to add the seasoning for the fries. She was very rude, talked back, and uttered under her breath, 'IT'S BECAUSE SHE'S BUSY!' I told her, 'Well, young lady, that's still no excuse to not do your job.' She just looked at me in an ugly manner. I could hear her talking badly about me to another coworker in front of me.

Instead of taking corrective action and saying, 'I'm so sorry for forgetting the cup of seasoning,' she instead blamed the other employee who was taking other customers' orders when it was her mistake.

I'm not certain if the other employee whom she went to complain to was the manager, but that said person seemed to be agreeing with the employee and supporting her rudeness and bad customer service. This made everyone uncomfortable and dissatisfied, making me no longer want to return to the Oakwood location.

Shari F Tio
Not great customer service
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3.0

I pay 32 dollars for food I expect it to be correct . The girl at the drive thru was asked if all the sauces were in the bag.

She said yes . No thank you nothing . Me thinking she was being honest waited til I got home . No Zaxby's sauce no sauce for cheesecake bites and no candy bar for the beast box .

I don't live down. The street . I get home and ask for a manager they can't be bothered. So an employee says I'll take your name and you have a week to pick up the missing items .

Not great customer service. These meals are not cheap . Very disappointed and such poor customer service that the manager can't come to the phone with an unhappy customer. This was at 3000 Dixie Ave, Elizabethtown, ky .

Thanks Zaxby's . Disappointed customer!!!

How Good is Zaxbys's Customer Service?

Bloodytay H
Bloodytay H
Feels Disappointed | Feb 04, 2025

I need help to get my W2

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Ena Dth
Ena Dth
Feels Disappointed | Sep 22, 2024

Did not hear anything from Zaxby's Corporate about the Manager Tim of Gainesville, Ga restaurant. His behavior was rude and disrespectful. He called me about a customer survey and told me to go to another restaurant. Not that they would "try" to fix the mistakes at the store. His behavior to a paying customer was uncalled for.

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Kaylanie Jgo
Kaylanie Jgo
Feels Satisfied | Sep 06, 2024

Customer service was great when I called the corporate number

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Coriana Yif
Coriana Yif
Feels Satisfied | Aug 11, 2024

Good, respectful mindful and smart

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Laquinta Xtl
Laquinta Xtl
Feels Disappointed | Mar 21, 2024

I'm not a customer I'm a employee that did not get paid for hours worked

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Raynaldo Ntq
Raynaldo Ntq
Feels Disappointed | Oct 08, 2023

Last two visits to same zaxbys I have been asked to pull into parking lot. Today after I placed my order I told them I would not sit 30 min to wait on my food and drove away. There were 6 cars already waiting.

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Summary of Zaxbys Customer Service Calls

3.6K TOTAL
CALLS
03:18 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zaxbys?

Product/ Service Question:

  • “Food and service complaint”
  • “Complaint”
  • “Bad food”

Staff Question:

  • “Probably with manager”
  • “Customer service complaint”
  • “Manager”

Employment Question:

  • “Need check stubs”
  • “W2”
  • “Payroll”

Account Question:

  • “Account PROBLEM .NEED IMMEDIate RESOLUTION TO KEEP MY BUSINESS.R I EILL DINE ELSEWHETE”
  • “I can't get into my paycor account”
  • “MY survey code”

Request for Information Question:

  • “My Name is Mary Lemoine, and I was being Hired for Assistance Manager in Denham Springs, LA 70726? I called and I was told that I did not have a Job? Can you please Call?”
  • “About My w2 form”
  • “To get HR contact information”

Shipping and Delivery Question:

  • “Missing order”
  • “Haven't received my pay check from zabaxy's were I work there and being trying to get for almost three months t”
  • “Because I didn't get paid yet”

Payments and Charges Question:

  • “I need to add my receipt to my account”
  • “I can’t do the survey because my receipt the ink is so light you can’t understand what the letters are”
  • “What the email for person who do changes to direct deposit.”

Refund Question:

  • “To get a refund”
  • “Refund”
  • “Need a refund”

Website/ Application Question:

  • “I am an employee who filling out a std claim, I need a name telephone number and email from human resources so I can complete my application”
  • “Because I field out an application and they said I already worked there when I didn't”
  • “Different phone number in app than my own”

Cards Question:

  • “See if online order went through from zaxby’s gift card”
  • “Gift card balance”
  • “Lost card employee”

Activation/ Cancellation Question:

  • “I need to cancel an order and phone at facility not working”
  • “Cancel a pre order”
  • “Cancel an order”

Return/ Replace Question:

  • “Order I placed online is NOT correct!”
  • “Please have all your restaurants change the ink in the registers so the customers can read the reward codes ..FRUSTRATING !!”
  • “Need to change email”

Other Question:

  • “Survey”
  • “Employees bad experience”
  • “My chicken was not done”

Compare Zaxbys Customer Service To

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