Contact Zaxbys Customer Service
Zaxbys Phone Numbers and Emails
Toll-Free Number:
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(866) 892-9297
Customer Service:
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(662) 561-0338Batesville, MS
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(318) 584-7117Bossier City, LA
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(270) 796-8300Bowling Green, KY
Zaxbys Emails:
How to Contact Zaxbys Customer Service?
Most Popular Number:
| Total calls: 2 767 | Issues resolved: 48 | Last call: Jun 13, 2025 |
Zaxbys Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Zaxbys Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Zaxbys is 8668929297. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 39% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Zaxbys may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Zaxbys Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Zaxbys is 8668929297. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 39% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Zaxbys may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Zaxbys mainly because of product/ service, staff and employment.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Zaxbys is guestservices@zaxbys.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Zaxbys Website:
Zaxbys Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
9400 S Highland Dr
Sandy, UT 84093
2035 N 109 St
Kansas City, KS 66109
6995 S Mingo Rd
Tulsa, OK 74133
Zaxbys Customer Service Reviews
The customer service just from ordering my food was rude then to not fresh and missing items was unacceptable then called to speak to with manager who was rude as well I will never go back to that location I just want my refund
I couldn't get over the male response.He was very thorough and patient however if I 3 the customer and it's your business what is your role in the matter. The individual then hang up me
If you ever take me and the other customers safety serious please contact your local police department and have them to trave it to Sumter county 925 Miller Road Apt N7 in hollow space between and you would have seen how safe it wasn't
Hello, my name is Patty Cortez. I'm a customer who loves Zaxbys.
Today at 4:37pm, I had a terrible experience at Zaxbys, location 3724 MUNDY MILL RD OAKWOOD, GA 30566. The young lady who serves the plates out to the customers' orders forgot to add the seasoning for the fries. She was very rude, talked back, and uttered under her breath, 'IT'S BECAUSE SHE'S BUSY!' I told her, 'Well, young lady, that's still no excuse to not do your job.' She just looked at me in an ugly manner. I could hear her talking badly about me to another coworker in front of me.
Instead of taking corrective action and saying, 'I'm so sorry for forgetting the cup of seasoning,' she instead blamed the other employee who was taking other customers' orders when it was her mistake.
I'm not certain if the other employee whom she went to complain to was the manager, but that said person seemed to be agreeing with the employee and supporting her rudeness and bad customer service. This made everyone uncomfortable and dissatisfied, making me no longer want to return to the Oakwood location.
I pay 32 dollars for food I expect it to be correct . The girl at the drive thru was asked if all the sauces were in the bag.
She said yes . No thank you nothing . Me thinking she was being honest waited til I got home . No Zaxby's sauce no sauce for cheesecake bites and no candy bar for the beast box .
I don't live down. The street . I get home and ask for a manager they can't be bothered. So an employee says I'll take your name and you have a week to pick up the missing items .
Not great customer service. These meals are not cheap . Very disappointed and such poor customer service that the manager can't come to the phone with an unhappy customer. This was at 3000 Dixie Ave, Elizabethtown, ky .
Thanks Zaxby's . Disappointed customer!!!
How Good is Zaxbys's Customer Service?
I need help to get my W2
Did not hear anything from Zaxby's Corporate about the Manager Tim of Gainesville, Ga restaurant. His behavior was rude and disrespectful. He called me about a customer survey and told me to go to another restaurant. Not that they would "try" to fix the mistakes at the store. His behavior to a paying customer was uncalled for.
Customer service was great when I called the corporate number
Good, respectful mindful and smart
I'm not a customer I'm a employee that did not get paid for hours worked
Last two visits to same zaxbys I have been asked to pull into parking lot. Today after I placed my order I told them I would not sit 30 min to wait on my food and drove away. There were 6 cars already waiting.
Summary of Zaxbys Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Zaxbys?
Product/ Service Question:
- “Food and service complaint”
- “Complaint”
- “Bad food”
Staff Question:
- “Probably with manager”
- “Customer service complaint”
- “Manager”
Employment Question:
- “Need check stubs”
- “W2”
- “Payroll”
Account Question:
- “Account PROBLEM .NEED IMMEDIate RESOLUTION TO KEEP MY BUSINESS.R I EILL DINE ELSEWHETE”
- “I can't get into my paycor account”
- “MY survey code”
Request for Information Question:
- “My Name is Mary Lemoine, and I was being Hired for Assistance Manager in Denham Springs, LA 70726? I called and I was told that I did not have a Job? Can you please Call?”
- “About My w2 form”
- “To get HR contact information”
Shipping and Delivery Question:
- “Missing order”
- “Haven't received my pay check from zabaxy's were I work there and being trying to get for almost three months t”
- “Because I didn't get paid yet”
Payments and Charges Question:
- “I need to add my receipt to my account”
- “I can’t do the survey because my receipt the ink is so light you can’t understand what the letters are”
- “What the email for person who do changes to direct deposit.”
Refund Question:
- “To get a refund”
- “Refund”
- “Need a refund”
Website/ Application Question:
- “I am an employee who filling out a std claim, I need a name telephone number and email from human resources so I can complete my application”
- “Because I field out an application and they said I already worked there when I didn't”
- “Different phone number in app than my own”
Cards Question:
- “See if online order went through from zaxby’s gift card”
- “Gift card balance”
- “Lost card employee”
Activation/ Cancellation Question:
- “I need to cancel an order and phone at facility not working”
- “Cancel a pre order”
- “Cancel an order”
Return/ Replace Question:
- “Order I placed online is NOT correct!”
- “Please have all your restaurants change the ink in the registers so the customers can read the reward codes ..FRUSTRATING !!”
- “Need to change email”
Other Question:
- “Survey”
- “Employees bad experience”
- “My chicken was not done”
Compare Zaxbys Customer Service To
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